E-commerce is booming in India, and this is a great opportunity for small and medium-sized business owners. They don’t want to miss out on customers who prefer shopping online. To help them succeed, they need a reliable e-commerce solution and a trusted team to support them. Jaipuraffairs.com had an insightful conversation with Mr. Vivek Dixit, the Founder of Coin Commerce (www.coincommerce.cloud), a user-friendly e-commerce platform. In this interview, we delve into the current state of the e-commerce industry and explore what motivated Vivek to launch Coin Commerce, especially with other alternatives existing in the market.
Q1: Hi Vivek, thanks for taking the time to talk to us at Jaipuraffairs.com. To help our readers get to know you better, could you tell us a bit about your background and how you got into the IT industry?
After I finished my graduation in Computer Application, it seemed like a natural step to enter the IT industry. I never really considered anything else, as I had a strong desire to start my own business. I remember the moment I decided to leave my first job, which lasted only two months. I made up my mind that there would be no “Plan B,” and I was committed to being in business for life. Like any entrepreneur, I faced many challenges along the way, especially with new products and technologies emerging every few years. I founded Krimanj Technology Services(www.ktsindia.com) in 2004 when the web development industry was in its nascent stage.
Q2: How do you see the current e-commerce scenario in India?
The current e-commerce landscape in India is thriving and full of opportunities. With a rapidly growing online consumer base and increasing digital adoption, India has become one of the most promising e-commerce markets globally. Small and medium entrepreneurs are especially poised to benefit from this trend, provided they have the right tools and strategies in place to tap into this expansive market. This is where platforms like Coin Commerce come into play, offering a robust and user-friendly solution to help entrepreneurs thrive in the dynamic world of e-commerce.
Q3. What is coin Commerce all about?
CoinCommerce is an advanced product that customers can use directly to launch their ecommerce website. In short, it is a readymade website with numerous themes and design options and lots of features in the administrator’s and customers’ dashboards. Launching your website is easy and that too with the latest features. User-Friendly Interface, Mobile Responsiveness, Security and Reliability, Payment Options, Customization, SEO and Marketing Tools, Shipping and Fulfilment, Analytics and Reporting are a few of the features it offers.
Q4: What motivated you to develop Coin Commerce in a competitive market where other alternatives already exist?
Our decision to create Coin Commerce was born out of our deep understanding of the needs of small and medium-sized entrepreneurs. We identified three primary areas of focus that these entrepreneurs seek:
Profitability: Small and medium entrepreneurs are constantly striving to enhance their profitability. We recognized the importance of offering a solution that not only facilitates their online presence but also helps them maximize their earnings.
Easy & Quick Setup: Setting up an online store can be a complex and time-consuming task. We understood that entrepreneurs, especially those new to e-commerce, need a platform that simplifies the setup process, ensuring they can start selling quickly without technical hurdles.
Year-Round One-to-One Support: Providing continuous support is essential. Many entrepreneurs encounter challenges and questions throughout their journey, and having reliable, one-to-one support available year-round is crucial for their success.
Additional services: In addition to these core focus areas, we also offer a comprehensive range of supplementary services, all conveniently available in one place. These services encompass digital marketing, search engine optimization (SEO), and product data entry. This one-stop-shop approach ensures that entrepreneurs have easy access to all the essential tools and resources needed to succeed in the e-commerce landscape.
Our commitment to profitability, user-friendly setup, and ongoing, personalized support sets us apart in a competitive market. We believe in empowering entrepreneurs to thrive in the world of e-commerce.
Q5: What sets Coin Commerce apart from the competition?
Coin Commerce brings a unique dual advantage to the table. Firstly, our pricing is highly competitive, offering a cost-effective solution that surpasses many hosted alternatives in terms of both features and affordability. We’ve designed Coin Commerce with the aim of maximizing our customers’ profitability.
One of our distinguishing features is our robust set of digital marketing tools. These tools empower customers to establish and maintain strong connections with their own customer base. Coin Commerce provides a range of features to help you both acquire and retain customers. This includes running regular promotional offers through email and SMS, generating customer behavior reports, and offering personalized product recommendations. These capabilities play a vital role in boosting online store sales and facilitating the growth of your e-commerce business.
Q6: Could you please explain the pricing models for Coin Commerce and what customers receive with each package?
Coin Commerce offers a range of subscription packages to cater to different needs. We have three distinct packages, each designed to provide specific features and capabilities. The first package encompasses advanced features, the second is geared towards marketing, and the third focuses on invoicing and advanced analytics.
Our pricing structure is designed to be accessible, starting at just Rs. 2000 per month, with an annual payment in advance. Depending on the package chosen, customers can access the corresponding features and tools that best suit their e-commerce requirements.
Q7. You mentioned that Coin Commerce is a subscription-based service, where clients don’t receive the source code but pay a lower annual fee for using your system as their e-commerce website and getting new updates each year. First, who owns the domain name under this arrangement?
In this arrangement, the customer purchases their own domain and points it to our server. This means that all branding is entirely owned by the customer, and they are essentially using our programming code, server resources, and other necessary resources, including email and SMS services. Importantly, even in the scenario where customers choose not to continue with our service, they still retain ownership of their domain name, ensuring their business remains unaffected.
Q8. Additionally, some customers may not be comfortable with an annual subscription model and might prefer to purchase a website with the full source code, even if it means paying a higher cost. Is that option available for them?
Certainly, we offer an alternative for customers who prefer full control over their website and the flexibility to potentially change service providers. For those customers, we provide the option to purchase the complete source code. This option includes the setup of the website, product entry, one year of hosting, and maintenance services. In the subsequent years, customers are responsible for regular hosting and server support charges. However, with this option, customers have the freedom to switch to new vendors at any time, granting them full control over their e-commerce solution. The cost for this option is three times the price of the annual subscription.
Q9. How it is different from other hosted solutions in terms of features and cost-effectiveness.
Coin Commerce differentiates itself in both features and cost-effectiveness, which are vital factors in the Indian market. Our most affordable package offers a wealth of features that outshine many other leading hosted solutions. Furthermore, we understand that personalization and robust customer support are paramount for our customers to achieve e-commerce success.
In contrast to other hosted solutions, where you often pay fees to both the hosting company(annual subscription fee) and web development firms for setting up your website. Our annual subscription pricing at Coin Commerce encompasses both these costs. This not only makes it more cost-effective but also provides a convenient one-stop solution. Additionally, with Coin Commerce, you won’t need to seek out other service providers for essential services like SEO, digital marketing, and email marketing – it’s all integrated into our platform.
Q10. Which industries does your product suit best?
Our product is well-suited for a wide range of retail e-commerce industries and wholesalers. While it’s adaptable to various sectors, some key industries it caters to include food, furniture, cosmetics, fashion accessories, electronics, home decor, sports and fitness equipment, and more. The versatility of our product makes it a valuable choice for numerous businesses beyond these examples.
Q11. Why should your prospective customer should trust your services?
Prospective customers should trust our services for several compelling reasons:
5-Star Rating: We’ve earned a stellar 5-star rating from our satisfied customers. This rating reflects the high level of satisfaction and trust they have in our services, which we have consistently delivered over the years.
15 Years of Experience: Our extensive experience allows us to understand the ever-evolving e-commerce landscape and offer solutions that meet the needs of our customers effectively.
Well-Tested Solutions: We’ve fine-tuned our offerings to ensure they are reliable, secure, and capable of delivering results for our clients.
In-Depth Study of the E-commerce Industry: Our research has allowed us to stay at the forefront of industry trends and tailor our services to meet the specific challenges and opportunities that e-commerce businesses face.
Proven Track Record: We have a history of delivering outstanding results, and our reputation in the industry speaks for itself.
Q12: How can a customer get started with your service, and is an advance payment required?
Customers can initiate the process by directly contacting us at +91-9810591492 for an initial consultation. Our dedicated executive will provide clear guidance on the straightforward steps to set up their e-commerce solution. There’s no need for an advance payment at this initial stage; we’re here to assist and guide you through the process.
